To our valued customers and friends,The Menholt Auto Group dealerships are taking preventative actions to help protect our staff and valued customers against the coronavirus and COVID-19 disease. We want to provide you with the most up-to-date information on our response within our Menholt Auto Group facilities.
Enhancing cleaning routineMost importantly, we will be implementing a scheduled cleaning routine with our professional cleaning crew during business hours to thoroughly disinfect all surfaces, door access handles, bathrooms, and general contact areas. These sanitizing cycles will happen multiple times during our business day with our own employees also assisting in these efforts. These same routines will be completed again each night after the close of business by our same professional cleaning crew. As a continued service to our visitors and staff, depending on product availability, we have hand sanitizer stations located at various points around our facilities. We also encourage thorough handwashing with soap and water for at least a 20-second duration to remove potentially dangerous microbes from the skin. We will be implementing a “glove on” policy for any vehicles that our staff members enter, drive, or return to the lot – whether it be a function of the sales or service department. In our service drive-up area, with customer permission, we are also offering a sanitizing “wipe down” of the driver’s area upon receiving vehicles for service and repair. Under normal circumstances, we always offer a friendly handshake to our customers and friends – but we will now offer a friendly wave and a genuine smile instead as we welcome visitors to our dealerships.
Additional online, at-home services
Our dealership is open for regular business as long as the COVID-19 situation remains stable. If it is helpful for some customers, we will be offering the following services at this time:
- Options for online car buying backed up by our friendly, flexible and transparent sales process.
- The ability to schedule an “at home” test drive from our vehicle stock.
- Pick-up and return delivery of customer vehicles in need of service. Please call for availability and scheduling.
- Over-the-phone credit card payments accepted.
From the OEMToyota is taking action to protect our customers and employees. We have suspected operations at all of our automobile and components plants in North America until May 1, and our R&D and engineering teams are working to stamp, print and assemble face shields and visors. Toyota has also donated $500,000 to the United Way, which helps relief organizations and nonprofits all across the country. For more about what Toyota is doing, visit here.
Frequently asked questions:Q: Are you open? Yes! Our sales and service departments are open and ready to help you.
Q: Have your hours changed? No, our hours are the same. Our sales department is open from 8 a.m. to 6 p.m. Monday through Saturday, and our service department is open from 7:30 a.m. to 6 p.m. Monday through Thursday, 7:30 a.m. to 5:30 p.m. Friday and 8 a.m. to 2 p.m. Saturday.
Q: What precautions are you taking in your store? We have increased our cleaning of frequently touched surfaces, like doorknobs, with regular wipe downs throughout the day. We have added tables to provide extra space between service advisors and customers who come in for service appointments, and our large waiting area provides plenty of space for you to stay 6 feet away from others should you need to wait for your vehicle. In our sales department, we are greeting people with a smile and a wave rather than a handshake, and we are sanitizing vehicles after every test drive.
Q: Do you have a vehicle sanitation practice? Yes. Employees who enter or drive vehicles, whether for sales or service, will wear gloves. In our service drive-up area, we also will wipe down the driver’s area after service and repair.
Q: Do you offer pick-up and delivery services? Yes, both in service and in sales. For our convenience service appointments, you can make an appointment, fill out an envelope, drop your keys inside, and an employee will drive to your home or workplace to pick up your vehicle, then return it once the appointment is completed. In sales, you can schedule an “at-home” test drive. A sales representative will deliver a vehicle to your home or workplace. They will have all of the paperwork with them, so if you choose to buy, you can do so without ever visiting the dealership.
Q: I have a vehicle to trade. Can I do that from home? Yes! You can always start by filling out our online vehicle trade-in form, to get a general idea of your trade-in value. You can also work with one of our sales representatives directly, by sending them photos of your vehicle and its VIN number. To contact a sales representative, you can either utilize our website’s online chat function, send us a message through Facebook, Twitter or Google, or give us a call at 605-593-4633.